Privacy Notice

This privacy notice sets out how Skein Queen uses and protects any information that you give Skein Queen when you use this website.

Skein Queen is utterly committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

This policy is effective from 15th May 2018 in compliance with GDPR legislation. If you would like to see a copy of the previous privacy policy, please email me.



If you have bought from our online store, we need your name and address to ship your order to you and your email address to contact you in the event of a query with your order and to notify you of when it has been fulfilled. If you would like to receive tracking information, there is an additional optional phone number field.

We need to hold onto your data to comply with tax laws in the UK. The legal bases for us holding this information is for the purpose of fulfilling a contract and as part of our legitimate business activities.

Shopify collects the IP address from which the order is made. We will also retain information on the number of orders, the value of those orders, the number of visits you have made to our shop (using your IP address), the referral website or link that brought you to our site, if applicable.

We hold your IP address to help us with fraud prevention as it helps us to see whether an order has been made from a different territory from the billing address.

Newsletter subscribers

There are two ways of subscribing to our newsletter to find out about shop updates and other Skein Queen news.

You can either use the sign up form on the website (which is a double opt-in) or tick a box to join the mailing list when you place an order. 

These are the ways we obtain your consent and there is an unsubscribe button on every newsletter sent via MailerLite.

We also collect information about your activity once you have received the email. This includes whether you have opened the email and if you have clicked links within the email you have clicked



We are required under UK tax law to keep customers’ basic personal information for a minimum of 6 years after a transaction, after which time it will be destroyed. Your information we use for marketing will be retained until you notify us that you no longer wish to receive this information, at which point we will delete your data.

Newsletter subscribers

We will hold and use your information until you tell us you would like to unsubscribe, or for us to delete your information. To do this, click unsubscribe on any newsletter email or email me.


To protect your personal information, we take reasonable precautions to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


Cookies are small files which are placed on your computer's hard drive. Cookies help this website to analyse traffic and visitors and help our site respond to you as an individual.

We use Google Analytics for a general overall picture of where users are located in the world, which pages they're looking at and which device they're accessing the website from.


We absolutely do not share your data with third parties unless:

  • we are obliged to for the day-to-day running of the business
  • to keep help us conduct marketing campaigns

We use Shopify as an e-commerce platform to process orders. You can find their privacy policy here.

We use MailerLite to run marketing campaigns. They have a strong data privacy and security principle and you can find their privacy policy here.

We use Royal Mail's Click and Drop platform for sending out parcels. You can find their privacy policy here.

Also the app is the rewards program we use and it receives customer data to determine which rewards apply and their privacy policy can be found here.


If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, please contact us.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office



address Unit 6, Langley Business Court, World's End, Beedon, RG20 8RY